Frequently Asked Questions

Everything you need to know about your Spacetalk experience, from shipping to device support.

What shipping options are available for my order?

We offer standard and expedited shipping on all electronics. Orders typically process within 1-2 business days, and tracking information is sent via email as soon as your package leaves our warehouse.

Does Spacetalk provide a warranty on electronic devices?

Yes, all our hardware comes with a standard 12-month manufacturer's warranty that covers defects in materials and workmanship under normal use.

What is your return policy for opened items?

We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories and cables included to qualify for a full refund.

How do I update the firmware on my Spacetalk device?

Updates are delivered over-the-air (OTA). Ensure your device is connected to a stable Wi-Fi network and has at least 50% battery life to complete the update via the settings menu.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our financing partners.

Are your products compatible with international networks?

Most of our cellular-enabled devices are unlocked, but we recommend checking the specific frequency bands listed on the product page to ensure compatibility with your local carrier.